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University Libraries

University Libraries

COVID-19 and DU Libraries

Frequently Asked Questions

Below is a list of the most commonly asked questions concerning DU Libraries services, collections, and operations which have been impacted by the COVID-19 crisis.

**Last updated: 6/22/20**

What are the reopening plans for DU Libraries?

The University of Denver is now in the second phase of a five-phase plan to very gradually bring employees back to campus to do their work safely and in compliance with orders from the state of Colorado and city of Denver. The Libraries' plans for each of the phases is listed within the University's Phased Campus Access & Support Plan. We are currently in Phase 2 and we are expanding services to include document delivery and reserves scanning and processing of book returns. Phase 3 plans include curb-side or mail delivery of print materials. The library buildings will not be open to the DU community for general use until Phase 4 and visitors will not be allowed access until Phase 5. Please note that any dates associated with each phase are being determined by the State and the University. We will expand our services to the best of our ability as we are given the go ahead for each phase of the reopening plans.

Does the library provide access to textbooks?

Textbooks available through the DU bookstore can be delivered by mail to students not staying on campus. The DU Libraries are not able to procure textbooks for students, but you may check our catalog to see if we already have the e-book available. Another option is to purchase your textbook from an independent bookstore and have it sent through the mail.

Are DU Libraries lending physical materials or providing document delivery?

No, we are not lending any physical/print items at this time. All DU Libraries are closed until further notice.

As of 5/26, the Libraries are able to scan portions (up to 50%) of essential print texts available at the Anderson Academic Commons, Hampden Center, and Music Library. Patrons may place requests for document delivery scans via the InterLibrary Loan form. To help with faster processing, please be sure to include as much information about the item you need scanned as possible (including the call number and chapter or page numbers). To check if the item is available in our print collections, please search our catalog. For detailed directions on requesting scans, please see our Document Delivery FAQ.

In addition to scanning portions of print text, the Libraries have an extensive number of electronic databases, ebooks, streaming media, and online journals available that can be accessed remotely. In addition, we have a research guide which provides access to freely available and/or Open Access and Open Educational Resources that are being made available during the COVID-19 pandemic.

Where can I return books?

Book drop locations at the AAC are open, but there may be a delay in checking in materials due to limited staff working in the building. Books from the Music Library and Hampden Center should be returned to the AAC book drops. There is a drive-up book-drop located east of the Anderson Academic Commons in parking Lot 315 as well as a book drop to the east side of the AAC main building entrance.

Students graduating in Spring and Summer 2020 are encouraged to return material via mail or to the book drops as soon as they are done with coursework. All other patrons should wait to return material until it is safe to do so. Due dates for all currently loaned materials have been extended. Fines will be waived for any overdue materials. If you have any questions about due dates or fines, please email librarynotices@du.edu.

Can I mail books back to the library?

If you are not able to return books to the book drops at the Anderson Academic Commons, you are welcome to mail your items back to us. If you are returning to campus in the Fall, you can also hold on to your materials and return them at that time.

We recommend using library mail rate through the United States Postal Service. You may send your material to:

University of Denver, Anderson Academic Commons
C/O Access Services Department
2150 E Evans Avenue
Denver, CO 80208

Are Prospector and interlibrary loan (ILL) still available during the COVID-19 crisis?

Due to the large number of libraries that have closed during the pandemic, the Colorado Alliance of Research Libraries have temporarily shutdown Prospector. You can still view resources in the catalog, but you won't be able to place requests for items. Due dates on all currently checked out Prospector loans have been extended.

The borrowing and lending of physical materials from other libraries through interlibrary loan is also currently suspended due to the coronavirus. Patrons are still able to place interlibrary loan requests for digitized materials (such as journal articles). We are requesting due date extensions for any physical materials checked out by our patrons. For any questions about Prospector or ILL items, please contact our Interlibrary Loan staff at ill_dept@du.edu.

Please keep in mind that our ability to borrow even electronic materials may be hindered due to the large number of libraries across the United States that are still closed.

What online resources do Law students, faculty, and staff have access to?

While a great number of DU Libraries' databases are available to Sturm College of Law students, faculty and staff, there are some databases that are licensed for use solely by students, faculty and staff of DU's Main campus. Look for the scales of justice icon in DU Libraries' A-Z Databases listings for databases that are available to Law students, faculty and staff. Please contact the Westminster Law Library if you have needs beyond these resources.

Can DU alumni access library resources remotely?

While DU Libraries provides alumni with onsite access to select databases, the COVID-19 crisis requires the Libraries to operate remotely for the time being. Unfortunately, our licenses do not allow alumni to access databases remotely. (This is a typical arrangement for universities.) Until the Libraries resumes onsite operations, we encourage you to take a look at a range of freely available resources that are here 24/7 for your use.

Are print items still requestable and recallable?

The option to request and recall books has been suspended as patrons are not currently able to check-up or pick-up print materials. 

How can I access the software that was available on the public computers in the Libraries?

Since the Anderson Academic Commons and Music Library buildings are currently closed, we encourage DU faculty, staff, and students to view the list of available software for download from IT@DU.  

Where can I access printers while the Libraries are closed?

Due to the COVID-19 crisis, the Libraries are closed and patrons are not able to come to campus to print. Students still staying in residence halls may access the printers in their dorm. All students residing off-campus are encouraged to make use of local businesses that offer self-service printing. A few locations that offer fee-based printing include: Office Depot/Office Max, the UPS Store, and FedEX. Please be sure to check the store hours as many locations have limited operations. 

Can I use the VPN to access library resources remotely?

No, the VPN is not needed to access library resources. Many of the Libraries articles, videos, and e-books are available online. Search Compass from the main library page or view our complete list of databases. For information on how to access resources from home, please see our Off-Campus Research Guide.

The VPN is only required for specific resources such as remote access to workstations, shared network drives, and internal wikis. For more information on using the VPN, please IT@DU's page on Resources for Working and Teaching Remotely.

What library materials and resources are available to visitors?

The Libraries are currently closed until further notice and we are not able to offer access to materials during this time.

Public patrons wanting access to government publications should contact the Research Center for remote assistance with digital documents.

Remote access to our online resources is only available for current DU students, faculty, and staff. Community members should make use of the online resources of their local public library.

Is the library accepting donations?

During the Libraries' current operating status due to the COVID-19 outbreak, the Libraries are not able to accept donations of books, journals, or other materials.